GraphLogic's unique approach to application development makes designing your system easy. We listen to you to understand your current needs, and we speak your language. Soon after the initial requirements analysis meeting, you will have an opportunity to evaluate your evolving product. Your system, not a prototype, comes to life rapidly and you can access the application and use it over the web as it is developed, test drive it, change your mind about it, add requirements or request additional features, we make your changes as you continue to define them.

We deliver a fully featured, robust system - the system you requested. We'll work closely with you following the installation of your system, refining and maintaining it to keep pace with your needs as they develop. Changeability and flexibility are unique features of PointDragon™ based systems that enable us to rapidly change systems to meet ongoing needs. In fact, we can even build additional functionality into your system in the future as your needs grow.

Customer Training

GraphLogic's technical support team will work closely with you to ensure that your business gets the maximum value possible from your custom applications and from the PointDragon platform.

PointDragon™ Training for Developers

GraphLogic offers a complete training course for customers who wish to gain a better understanding of how applications are developed using our PointDragon integrated development environment. The five day course introduces developers to commonly used tools and techniques employed in PointDragon application development. During the training courses, customers are guided through structured informational sessions, after which they work independently with the PointDragon IDE, gaining feedback from experienced PointDragon developers on their progress. All training sessions are led by experienced GraphLogic technical staff and are conducted at our Branford, Connecticut offices. Arrangements can be made to conduct PointDragon training at a client's site, or elsewhere.

User Training for Custom Applications

End-user training on customer applications is an integral part of GraphLogic's customer service policy. The development process includes regularly scheduled discussions with the customer, during which GraphLogic technical staff explain the optimal use of new and existing features in the evolving system. The iterative nature of the development process affords the customer multiple opportunities to learn how to use the system and ask related questions.

Post Installation Support

GraphLogic understands that it is often difficult for scientists to predict their specific needs, especially with new and rapidly changing processes. Customers typically require a number of modifications after using a new software system. Therefore GraphLogic will continue to work with you following installation to further customize your system based on your evolving needs. Due to the flexible design of our novel, patented, architecture, we can even make substantial changes to the core design of your system with little or no down time.